Cancellation & Refunds Policy

This Cancellation and Refunds Policy ("Policy") governs all subscription cancellations, refund requests, and billing adjustments for LeadPilot - a LinkedIn automation and outreach platform operated by Mverse360, a business unit of Gryffin Global IT Services Private Limited ("we", "us", "our").

This Policy applies to all LeadPilot subscription plans (Kickstart, Starter, Growth, Pro, Scale) purchased at leadpilot.mverse360.com or any associated domain. It forms part of our Terms of Service and is binding on all users. All monetary references are in Indian Rupees (INR) unless otherwise stated.

This Policy complies with and shall be read in conjunction with: Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020; Central Goods and Services Tax Act, 2017; Payment and Settlement Systems Act, 2007; Information Technology Act, 2000; Reserve Bank of India guidelines on payment gateway refund timelines; and the LeadPilot Terms of Service - incorporated herein by reference.

2.1 What Is Covered

We offer a 7-day money-back guarantee for all new paid subscriptions to LeadPilot. If you are not satisfied with the Service for any reason within the first 7 calendar days of your initial purchase, we will provide a full refund to your original payment method.

2.2 How to Claim the Money-Back Guarantee

• Step 1 - Email us: send your refund request to info@mverse360.com from your registered email address before the 7-day window expires
• Step 2 - Subject line: use "Refund Request - [Your Registered Name] - [Invoice/Order ID]"
• Step 3 - Include: your full name, registered email address, invoice or order ID, and the date of purchase
• Step 4 - Await confirmation: we will acknowledge your request within 2 business days and confirm eligibility

3.1 Your Right to Cancel

You may cancel your LeadPilot subscription at any time with no cancellation fees, no penalties, and no minimum commitment period. Cancellation is a straightforward process designed to be hassle-free.

• Effective Date: cancellations take effect at the end of your current commitment period (1, 3, 6, or 12 months as applicable); access continues until that date
• Continued Access: you retain full access to all features and active campaigns until the end of your paid billing period
• No Fees: there are no cancellation fees, early termination fees, or administrative charges
• No Data Loss on Cancellation: your campaign data, message templates, and account information are retained for 30 days post-cancellation to allow for potential reactivation
• Data Deletion: after 30 days from effective cancellation, your data is deleted or anonymised in accordance with our Privacy Policy and the DPDPA 2023 retention schedule

3.2 How to Cancel

• Email: send a cancellation request to info@mverse360.com from your registered email address with the subject "Cancellation Request - [Your Name] - [Account Email]"
• Dashboard: use the Account Settings → Subscription → Cancel Subscription option within the LeadPilot dashboard (where available)
• Support: contact our support team during business hours (Mon–Fri, 9 AM–6 PM IST) for assisted cancellation

We will confirm your cancellation by email within 2 business days. The confirmation email constitutes an electronic record of cancellation under the Information Technology Act, 2000.

3.3 Reactivation After Cancellation

You may reactivate your LeadPilot subscription at any time within 30 days of the effective cancellation date by emailing info@mverse360.com or via the dashboard. After 30 days, a new subscription must be purchased and your previous data may no longer be available. The 7-Day Money-Back Guarantee does not apply to reactivated subscriptions.

The following are expressly not eligible for refunds under any circumstances:

• After 7-Day Period: subscription fees paid more than 7 calendar days before the refund request date
• Partial Period: unused portions of your subscription commitment after the 7-day guarantee period
• LinkedIn-Caused Issues: any restriction, suspension, or account limitation imposed by LinkedIn
• Third-Party Platform Changes: any service disruption caused by LinkedIn changing its platform, detection methods, API access, or Terms of Service
• User Error: issues arising from incorrect configuration of campaigns, incorrect Saved Search names or ICP parameters, or self-declared Sales Navigator licence where no such licence exists
• Account Violations: accounts suspended or terminated for breach of our Terms of Service, Acceptable Use Policy, or LinkedIn's Terms
• Fraudulent Chargebacks: where a chargeback has already been initiated without prior contact
• Setup and Onboarding Fees: any one-time setup, onboarding, or installation charges (if applicable) are non-refundable
• Custom Development and Consulting: custom integrations, bespoke features, or consulting services governed by a separate agreement
• Promotional and Discounted Plans: subscriptions at a promotional or special rate may have modified refund terms as communicated at the time of purchase
• Kickstart / Trial Plans: the paid trial is non-refundable
• Re-Subscriptions: the 7-Day Guarantee does not apply to existing customers re-subscribing on the same plan

6.1 Step-by-Step Process

6.2 Refund Method

• Original Payment Method: all refunds are credited to the original payment method used at the time of purchase - credit/debit card, UPI, net banking, or other Razorpay-supported method
• Currency: refunds are issued in the same currency as the original payment (INR for Indian transactions)
• Payment Processors: refunds are processed through Razorpay (India) or Stripe (international); their standard processing timelines apply
• Bank Processing Time: refund credit timelines depend on your bank or payment provider; we are not responsible for delays caused by your bank's processing cycles

6.3 GST and Tax Treatment of Refunds

For Indian customers, a GST credit note will be issued within 3 business days of processing your refund, in accordance with Section 34 of the CGST Act, 2017. The GST component of a refund is subject to the rules applicable at the time; if input tax credit (ITC) has been claimed, the credit note must be reconciled by you in your GSTR filings. A revised or cancelled tax invoice is issued as appropriate under GST rules.

7.1 Termination by Us - Immediate, No Refund

Gryffin Global IT Services Private Limited reserves the right to immediately suspend or terminate your account without prior notice and without any refund obligation in the following cases:

No refund will be issued where termination results from any of the above violations. We reserve the right to report fraudulent activity, chargeback abuse, or payment fraud to relevant financial authorities, payment networks (Razorpay, Visa, Mastercard, RBI), and law enforcement agencies.

7.2 Data on Termination

• Immediate Cessation: your access to the Service ceases immediately upon account termination
• Data Retention: we retain your data for the minimum period required under applicable law (including DPDPA 2023 and GST Act) and then delete or anonymise it per our Privacy Policy
• No Data Export Obligation: in cases of termination for policy violations, we are not obligated to provide data exports; however, you may request your personal data under the DPDPA 2023 right of access within the applicable retention period

We strongly encourage you to contact us at info@mverse360.com before initiating any chargeback or payment dispute with your bank or credit card provider. We are committed to resolving all billing disputes promptly and fairly.

• Pre-Chargeback Resolution: the vast majority of billing issues can be resolved within 5 business days by contacting us directly - this is faster than the bank chargeback process
• Consequences of Chargeback: initiating a chargeback without first contacting us may result in immediate account suspension, termination of all active campaigns, and flagging of your account for fraudulent activity
• Chargeback Contestation: we will contest all chargebacks that we determine to be unwarranted, using full documentation of service delivery, including campaign logs, usage data, and communication records
• Reporting: repeated, bad-faith, or fraudulent chargebacks may be reported to Razorpay, relevant payment networks, and the Reserve Bank of India
• Reinstatement: accounts suspended due to a chargeback may be reinstated at our sole discretion upon resolution of the dispute and repayment of any outstanding amounts

• Upgrades: plan upgrades take effect immediately; the upgrade plan starts subsequently after the current plan; the 7-Day Money-Back Guarantee does not reset on upgrade
• Downgrades: plan downgrades take effect at the end of the current billing cycle; no partial or pro-rated refund is issued for unused days on the higher plan
• Commitment Changes: switching to a different plan (e.g., Starter to Growth) takes effect after your current commitment period ends; no partial refund is issued for the remaining period of your current plan (except within the 7-day window)
• Failed Payments: if a scheduled payment fails, we will attempt re-collection and notify you by email; if payment is not received, your account will be suspended and campaigns paused

While our standard refund policy is as described above, we recognize that exceptional circumstances may arise. The following situations will be assessed on a case-by-case basis by our Grievance Officer:

• Extended Service Downtime: if the LeadPilot Service is unavailable for more than 72 continuous hours in a billing month due to causes within our control, you may be eligible for a pro-rated service credit or partial refund for the affected period
• Critical Billing Errors: if you are billed incorrectly due to a system error on our part (e.g., duplicate charges, wrong plan billing), we will issue a full refund of the erroneously charged amount within 7 business days of confirmation
• Force Majeure: service disruptions caused by force majeure events (natural disasters, government orders, internet infrastructure failures) do not give rise to refund entitlement; however, affected billing periods may be extended at our discretion

To request consideration of a discretionary refund under exceptional circumstances, email info@mverse360.com with full details. We will respond within 7 business days with our determination.

If you are dissatisfied with our response to a cancellation or refund request, you may escalate to our Grievance Officer:

All intellectual property in the LeadPilot platform - including software code, algorithms, user interface design, brand identity (LeadPilot™, Mverse360™), documentation, and compiled data - is owned exclusively by Gryffin Global IT Services Private Limited and protected under the Copyright Act, 1957; Trade Marks Act, 1999; Information Technology Act, 2000; and Indian Contract Act, 1872.

No refund, cancellation, or dispute entitles you to any intellectual property licence, data export beyond your personal data, or continued use of the Service beyond the periods described in this Policy. Upon account closure, all licences granted to you under the Terms of Service terminate immediately.

• Governing Law: this Policy and all disputes arising from it are governed exclusively by the laws of India
• Jurisdiction: the courts of Bangalore, Karnataka, India have exclusive jurisdiction over all disputes relating to cancellations, refunds, or billing
• Consumer Forum: nothing in this clause prevents a consumer from approaching the District Consumer Disputes Redressal Commission or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019
• Arbitration: either party may elect arbitration under the Arbitration and Conciliation Act, 1996 for disputes exceeding ₹5,00,000; seat: Bangalore; language: English

We reserve the right to modify this Cancellation and Refunds Policy at any time. Material changes will be communicated by email to your registered address at least 14 days before the change takes effect, and by in-app notification within the LeadPilot dashboard. Your continued use after the effective date of any updated Policy constitutes your acceptance of the revised terms.